Cancellation & Refund Policy

At Bhoomi Mitra, we strive to deliver transparent real estate digital services, including property listing promotions, verified agent subscription plans, and AI Vastu compliance reports.

This Cancellation & Refund Policy outlines the terms and conditions under which subscription plans or digital purchases made through Razorpay Payment Gateway on Bhoomi Mitra can be cancelled or refunded.

1. Cancellation Policy

• Digital Subscriptions & Featured Promotions: You may request cancellation of a promotional boost or agent subscription plan within 24 hours of purchase, provided the promotional feature has not yet been published or utilized on the platform.
• Vastu Inspection Reports: Vastu report orders can be cancelled prior to report generation. Once the digital Vastu report has been generated and delivered to your account, cancellation is no longer possible.
• How to Cancel: To cancel a service, please send an email to support@bhoomimitra.com with your Transaction ID, Registered Mobile Number, and reason for cancellation.

2. Refund Eligibility & Conditions

Refunds will be granted under the following specific circumstances:

• Duplicate Charges / Multiple Debits: If your bank account or card was charged twice due to a technical glitch during Razorpay checkout.
• Failed Transaction Debit: Amount debited from your account but subscription/featured listing status failed to activate and could not be provisioned within 48 hours.
• Service Deficiency: In the rare event that a paid digital service cannot be fulfilled due to server or technical errors from our end.

3. Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

• If a property listing was published and received buyer leads, but the property owner later decided to unpublish it.
• If an account or listing was suspended/terminated due to violation of our Terms & Conditions (e.g. posting fraudulent properties).
• Requests made after 48 hours from the timestamp of payment.

4. Refund Processing & Timeline

• Approval & Verification: All refund requests are reviewed by our finance team within 24-48 hours of submission.
• Refund Mode: Approved refunds will be credited back exclusively to the original payment method (UPI, Credit/Debit Card, Net Banking, or Wallet) used during payment, via the Razorpay payment network.
• Processing Time: Once approved, the refund will be reflected in your original bank account/card within 5 to 7 business days, depending on your issuing bank's processing cycles.